Privacy Policy u88my Protecting Your Personal Data
u88my takes every aspect of member personal data protection seriously. This policy explains in detail how we collect, process, store and protect your information in line with international industry best practices.
Six Data Protection Principles of u88my
Every piece of information you provide to us is managed according to the following core principles.
High-Standard Data Security
All u88my member data is protected with 256-bit SSL encryption throughout the transmission process. Our servers use layered security to ensure your personal information cannot be accessed by unauthorised parties.
Data Collection with a Clear Purpose
u88my only collects information that is genuinely needed to manage accounts, process deposit and withdrawal transactions, and provide effective customer support to Malaysian members.
Not Sold to Third Parties
Member personal information will not be sold, rented or shared with any third party for marketing purposes. Data sharing only occurs under conditions clearly defined in this policy.
Full Control in the Hands of Members
Every u88my member has the right to access, correct and delete their personal data. We provide easy channels for members to manage their privacy preferences at any time through our 24/7 support.
Full Transparency in Processing
The u88my Privacy Policy is written clearly and in plain language so members know exactly how their data is used. There are no hidden terms or practices that are not openly stated in this document.
Regular Review and Updates
This Privacy Policy is reviewed periodically to ensure it stays relevant with developments in data protection legislation and industry practices. Members will be notified by email or a notice on the website when significant changes occur.
1. Introduction
u88my is an online gambling platform operating under international licensing, providing a range of games including online slots, live casino, sports betting and arcade games to Malaysian players. We understand that member privacy is a trust that must be upheld with full responsibility.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use the u88my website, create an account, make deposits or withdrawals, or contact our customer support team. This document should be read together with the u88my Terms & Conditions.
By registering for or using u88my services, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact the support team to close your account.
This policy is written in Bahasa Melayu as the primary language. If there is any inconsistency between the Bahasa Melayu version and the English version, the Bahasa Melayu version takes precedence for Malaysian members.
2. Information Collected
u88my collects your personal information through several channels: during account registration, during the identity verification process, during financial transactions, and when you interact with our website or support team.
The categories of information we collect include:
- Identity information: full name, date of birth, identification card number (MyKad), gender and nationality.
- Contact information: email address, mobile phone number and residential address.
- Account information: username, encrypted password, login records and game activity.
- Financial information: e-wallet details (Touch 'n Go eWallet, DuitNow, ShopeePay), deposit and withdrawal transaction records. We do not store your full bank account details.
- Technical information: IP address, web browser type, device operating system, cookie data and server access logs.
- Communication information: correspondence with the customer support team via live chat and email.
🔒 For members who use cryptocurrency such as USDT, BTC or ETH for deposits, we only store transaction records and not your private keys or full wallet details.
3. Purpose of Data Collection and Processing
u88my processes your personal information based on contractual necessity, our legitimate interests as a licensed operator, and regulatory compliance obligations. The main purposes of data processing are as follows:
- Member account registration and verification, including age verification (21 years and above).
- Processing deposits and withdrawals through supported payment methods.
- Providing 24/7 customer support in Bahasa Melayu and English.
- Prevention of fraud, money laundering and other illegal activities.
- Managing bonus and promotion programmes, including a 150% welcome bonus of up to RM1,000.
- Managing the VIP programme with five tiers: Bronze, Silver, Gold, Platinum and Diamond.
- Usage analysis for platform improvement and user experience enhancement.
- Compliance with reporting requirements under the international licensing we hold.
- Sending updates, promotions and service notices by email or SMS.
4. Data Sharing and Disclosure
u88my does not sell, rent or trade member personal information to any third party. However, in certain circumstances, we may need to share data with selected parties to ensure services run smoothly and securely.
Data sharing only takes place with:
- Payment processor providers used to manage financial transactions (for example FPX, e-wallet providers), where only the information required for that transaction will be shared.
- Technology service providers that support our platform infrastructure, subject to binding confidentiality agreements.
- Competent authorities or regulatory bodies, when there is a legal obligation or court order requiring such disclosure.
- Game software providers (slot and live casino developers) that handle game delivery, only to the extent of technical data required for game functionality.
All u88my third-party partners are required to sign data protection agreements that prohibit them from using your information for purposes other than those specified.
5. Data Security Measures
u88my implements multiple layers of technical and organisational measures to protect member personal data from unauthorised access, loss, destruction or modification.
- Data encryption in transit using TLS/SSL 256-bit protocols on all website pages.
- Passwords are stored in hashed form using a secure algorithm — we never store passwords in plain text.
- Two-factor authentication is available as an additional security layer for member accounts.
- An intrusion detection system that continuously monitors website activity.
- Strict internal access controls — only authorised staff may access member personal data.
- Regular security audits by the technical team to identify and address vulnerabilities.
That said, no security system is completely impenetrable. Members are also responsible for keeping their account username and password secure. Please contact our 24/7 support immediately if you suspect unauthorised access to your account.
6. Cookies and Tracking Technologies
The u88my website uses cookies and similar tracking technologies to improve the user experience, understand usage patterns, and ensure the platform functions correctly.
Types of cookies we use:
- Essential cookies: required for basic website functions such as login sessions and transaction security. These cookies cannot be disabled.
- Performance cookies: collect information about how members use the website to help us improve our services. This data is collected in aggregate and does not identify individuals.
- Functionality cookies: allow the website to remember your preferences such as language and display settings to improve ease of use.
You can control cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the u88my website. We do not use third-party cookies for targeted advertising.
7. Member Rights Regarding Personal Data
As a u88my member, you have the following rights regarding your personal information.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
You have the right to request correction of any information that is inaccurate or incomplete in our records.
Right of Erasure
In certain circumstances, you have the right to request that your personal data be deleted from our systems.
Right of Restriction
You have the right to request that the processing of your data be restricted in situations provided for by law.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without needing to give a reason.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another service provider.
Right to Withdraw Consent
You may withdraw your consent to the processing of your data at any time, without affecting the lawfulness of processing carried out before the withdrawal.
Right to Lodge a Complaint
If you are not satisfied with how we handle your data, you have the right to submit a complaint to the relevant authority.
8. Data Retention Period
u88my retains members' personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and licensing regulations. In general, the principles we follow are as below:
- Active account information: retained for the duration the account remains active and for a reasonable period after the account is closed.
- Financial transaction records: retained in accordance with the financial compliance and anti-money laundering requirements set by our licensing authority.
- Customer support communication logs: retained for the period required for security purposes and dispute resolution.
- Technical data and server logs: retained for a shorter period for security purposes and technical troubleshooting.
Once the relevant retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to you.
9. Protection of Minors
The u88my service is for individuals aged 21 and above only. We do not knowingly collect or process personal data of individuals under the age of 21.
During account registration, all applicants are required to confirm that they are 21 years of age or older. Our identity verification process includes checks based on the national identity card (MyKad) to ensure the age requirement is met.
If we find that we have collected personal data of an individual under the age of 21, the account will be suspended immediately, the related data will be deleted, and any remaining balance will be returned through the appropriate process. Parents or guardians who have concerns about their child's use of this platform may contact our 24/7 support.
⚠️ Online gambling is for individuals aged 21 and above only. If you are aware of any minor using this platform, please report it to our support team immediately.
10. Changes to This Privacy Policy
u88my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes made are valid and binding on members as soon as they are published on this website.
For significant changes that directly affect members' privacy rights, u88my will provide appropriate notice via registered email or through a prominent notice on the website. We encourage members to review this Privacy Policy periodically to ensure you are always aware of how we protect your information.
Continued use of u88my services after any changes take effect will be considered your acceptance of the updated terms. The date of the most recent update will always be shown at the top of this Privacy Policy.
11. How to Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, the u88my team is ready to assist you through the following channels:
- Live chat 24/7 on the u88my website — the fastest way to get an immediate response in Malay or English.
- Email: [email protected] — for enquiries that require a more detailed discussion or relate to data rights requests.
For formal requests relating to personal data rights (such as requests for access, correction, or deletion), please submit them via email and include your identification details so that we can verify your identity and process the request accordingly.
The u88my support team operates 24 hours a day, 7 days a week, and is ready to assist in Malay and English. Contact us via live chat for a faster response.
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